Terms of Service

1. Agreement to Terms

By accessing or using the Leo Consult website at leoconsult.org (the "Site") or engaging our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or services.

These Terms constitute a legally binding agreement between you and Leo Consult ("Leo Consult," "we," "us," or "our").

2. Services Overview

Leo Consult provides data analytics and business consulting services, including but not limited to:

• Business Intelligence & Analytics: Dashboard development, reporting, and data visualization
• Data Strategy Consulting: Strategic guidance on data collection, storage, and utilization
• Predictive Analytics: Forecasting models and machine learning solutions
• Implementation Support: Technical implementation and system integration

All services are customized to client needs and are subject to separate written agreements or statements of work.

3. Use of Website

3.1 Permitted Use

You may use our Site for lawful purposes only. You agree not to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit malicious code, viruses, or harmful software
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Site
• Scrape, harvest, or collect data from the Site without permission
• Use the Site to distribute spam or unsolicited communications

3.2 Account Responsibilities

If you create an account or use our client portal, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

4. Client Engagements

4.1 Service Agreements

All consulting engagements are governed by separate written agreements or statements of work that detail:

• Scope of services and deliverables
• Project timeline and milestones
• Fees and payment terms
• Specific terms applicable to the engagement

In the event of any conflict between these Terms and a separate service agreement, the service agreement shall prevail.

4.2 Our Commitment to Quality

We are committed to delivering decision-focused analytics that help you make better business decisions. Our approach is based on:

• Data Quality: We only build analysis on data we trust. If data quality is insufficient, we will pause work to address it
• Honest Communication: We provide honest assessments and acknowledge uncertainties
• Decision Focus: All deliverables must serve a real decision you need to make

4.3 Client Responsibilities

For successful project delivery, clients agree to:

• Provide timely access to necessary data and systems
• Clearly communicate decision-making objectives
• Respond to requests for information within reasonable timeframes
• Designate appropriate personnel for project communication
• Ensure data provided is accurate and authorized for use

5. Fees and Payment

5.1 Pricing

Service fees are specified in individual service agreements. Pricing may be based on:

• Fixed project fees
• Monthly retainer arrangements
• Hourly rates for consulting services
• Custom pricing based on project scope

5.2 Payment Terms

• Invoices are due within 30 days of receipt unless otherwise specified
• Late payments may incur interest charges of 1.5% per month or the maximum allowed by law, whichever is less
• We reserve the right to suspend services for accounts with overdue balances

5.3 Refunds

Refund policies are specified in individual service agreements. Generally:

• Work completed prior to cancellation is non-refundable
• Unused retainer fees may be refundable as outlined in the service agreement

6. Intellectual Property

6.1 Our Content

All content on this Site, including text, graphics, logos, images, code, and software, is the property of Leo Consult or our licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Client Work Product

Upon full payment, clients receive ownership of custom deliverables created specifically for them, subject to the terms of the service agreement. This typically includes:

• Custom reports and analysis
• Dashboards and visualizations
• Client-specific documentation

6.3 Reserved Rights

We retain ownership of:

• Our proprietary methodologies and frameworks
• Reusable code libraries and templates
• General industry knowledge and expertise
• The right to create anonymized case studies (with client approval)

7. Confidentiality

7.1 Client Information

We treat all client information as confidential and will not disclose it to third parties except:

• With your written consent
• To service providers necessary for project delivery (under confidentiality obligations)
• When required by law or legal process

7.2 Data Security

We implement reasonable security measures to protect client data, including:

• Encrypted data transmission and storage
• Access controls and authentication
• Regular security reviews and updates

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that our services will be performed in a professional manner consistent with industry standards. If services do not meet this standard, your sole remedy is for us to re-perform the deficient services or, if we cannot do so, to refund fees paid for the deficient services.

8.2 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN SECTION 8.1, OUR SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the Site will be uninterrupted or error-free
• Warranties regarding the accuracy or reliability of information

8.3 No Guarantee of Results

While we strive to deliver high-quality insights and recommendations, we cannot guarantee specific business results or outcomes from implementing our recommendations. Business decisions and their outcomes remain the responsibility of the client.

9. Limitation of Liability

9.1 Limitation on Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEO CONSULT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits or revenue
• Loss of data or business opportunities
• Cost of substitute services
• Business interruption

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.2 Maximum Liability

Our total liability for any claim arising from these Terms or our services shall not exceed the fees paid to us in the 12 months preceding the event giving rise to the claim, or $5,000, whichever is greater.

9.3 Exceptions

These limitations do not apply to:

• Our gross negligence or willful misconduct
• Violations of applicable law that cannot be limited by contract
• Our confidentiality obligations

10. Indemnification

You agree to indemnify and hold harmless Leo Consult, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms
• Your violation of any law or rights of a third party
• Your use of our services or Site
• Content or data you provide to us

11. Termination

11.1 Termination by Client

Clients may terminate services as specified in their service agreement. Generally:

• Written notice is required (typically 30 days)
• Fees for work completed through the termination date are due
• Certain commitments may be non-cancelable as specified in the agreement

11.2 Termination by Us

We may terminate or suspend services immediately if:

• You breach these Terms or your service agreement
• Your account has overdue payments exceeding 60 days
• You engage in conduct that harms or could harm our reputation
• Continuing the engagement would violate our professional standards

11.3 Effect of Termination

Upon termination:

• All outstanding fees become immediately due
• We will provide work product completed through the termination date
• Confidentiality obligations continue indefinitely
• Provisions that by their nature should survive will remain in effect

12. Third-Party Services

Our Site may contain links to third-party websites or integrate with third-party services. We are not responsible for:

• The content or practices of third-party sites
• The availability or performance of third-party services
• Your interactions with third parties

Your use of third-party services is governed by their terms and policies.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the jurisdiction in which Leo Consult is registered, without regard to conflict of law provisions.

13.2 Informal Resolution

Before initiating formal proceedings, we encourage you to contact us at info@leoconsult.org to seek an informal resolution.

13.3 Arbitration

For disputes that cannot be resolved informally, parties agree to binding arbitration administered by a mutually agreed-upon arbitration service. The arbitrator's decision shall be final and binding.

13.4 Exceptions to Arbitration

Either party may seek injunctive relief in court for:

• Intellectual property infringement
• Breach of confidentiality obligations
• Collection of overdue fees

14. General Provisions

14.1 Entire Agreement

These Terms, together with any applicable service agreement and our Privacy Policy, constitute the entire agreement between you and Leo Consult regarding use of our Site and services.

14.2 Modifications

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

• Updating the "Last Updated" date
• Posting a notice on our Site
• Sending email notification for significant changes

Continued use of our services after changes constitutes acceptance of the modified Terms.

14.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14.4 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

14.5 Assignment

You may not assign or transfer these Terms or your rights hereunder without our written consent. We may assign our rights and obligations without restriction.

14.6 Force Majeure

Neither party shall be liable for failure to perform obligations due to causes beyond reasonable control, including natural disasters, war, terrorism, labor disputes, or governmental actions.

15. Contact Information

For questions about these Terms of Service, please contact us at:

• Email: info@leoconsult.org
• Legal Inquiries: legal@leoconsult.org
• Website: www.leoconsult.org

16. Acknowledgment

BY USING OUR SITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.